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FAQ


· Frequent Questions & Solutions
· Current Problems & Solutions

Frequent Questions & Solutions

1. How to download videos with keepvid.com correctly and without clicking ads trap?
Method 1: Paste link
Step 1. Open Keepvid.com. Copy and paste the link of the video in the input field on the top of the page.
Step 2. Click Download button on the right of the input field.

how to download video with keepvid

Step 3. Select the quality and format to download the video. After you click the format or quality, an ad may pop up which will appear once a day. If you are not interested in it, just close the ads page and then you can download the video normally.

how to download video with keepvid

Method 2: Use Extension
Install browser entension and Keepvid Helper from here.
Follow the guide to download video with this extension:
When open a video, a blue "KV Download" will appear. Click this "KV Download" button to download video easily.

Keepvid Extension

If can't, you can try Keepvid Pro which can download from 10000+ video sites:

2. Which sites does Keepvid.com support?
Keepvid.com supports 28 sites at present. You can check the details from main page. If you want to download videos from any other site, please try Keepvid Pro which can download videos from 10000+ sites.

Keepvid Extension


3. Want to cancel the subscription or refund the money? Does Keepvid.com need to sign up or sign in?
Be careful of the ads. Keepvid never lets you sign up or sign in. Keepvid is a free online website to download videos and it will not charge your credit card as well. Please contact the advertiser to cancel the subscription and refund the money.
If you want to buy the software of Keepvid Pro, please click here.
If you want to refund the money of Keepvid Pro, don't worry and we will refund it to you.

4. Why can't download MP3? Fail to download MP3?
Keepvid.com can't support MP3 format. If you want to download MP3, there are two other ways:
With Keepvid Music - Music Downloader &Manager, you can easily download, record, transfer, manage, play and share music, including Facebook, Spotify, SoundCloud, MTV, Vevo, Dailymotion, Vimeo etc.

Download Mp3

With Keepvid Pro - Video Downloader, You can download YouTube to MP3 directly.
Guide here: https://pro.keepvid.com/keepvid-pro/download-mp3-audio.html

Download Mp3


5. There is no sound on my downloaded video.
If you choose "Video Only", then there will be no sound. You should use other software to merge the video and audio together. You can also select the other format or quality without "Video Only" below. Or you can try keepvid Pro to download videos with sound directly, including 2160P, 1440P, 1080P, 720P, 480P, 360P etc.

No sound issue


6. Can Keepvid download Subtitles for YouTube? How to download subtitles?
Yes, Keepvid can download subtitles for almost all the YouTube videos, only if there are subtitles on YouTube. After you paste the link and click Download button, there will appear some formats and quality. Click » Download SRT « - Subtitles.

7. Why can't download YouTube video?
Keepvid can’t download shared YouTube video. But Keepvid Pro can download, so have a try.

8. 502 Bad Gateway issue
You should clear browsing data and click "Ctrl + F5" to refresh you page. This error comes up when we are upgrading our server. Sometimes it is just temporary, and it will work when you try it again.

9. Where are the downloaded videos?
When you download the video, you can find it in the bottom left corner. Click to select"Show in folder".

video location

You can also open the latest video or audio by pressing "Ctrl+J" on the keyboard.

video location


10. Do I need the KeepVid Helper Userscript to use KeepVid?
The KeepVid Helper Userscript is sometimes required as it helps fetch the download links in the case that we cannot provide them.

11. How do I play FLV/WEBM files?
We recommend you use VLC Media player

Current Problems & Solutions

1. VideoPlayBack issue: When download YouTube 480P Videos, it starts playing the video. There is no filename and all files are named "videoplayback".
Solution: Because YouTube has some updates, so there will be some issues. But we are working on it and it will be solved soon. When the video is playing in the new window after you click “» Download MP4 « - 480p”button, then you can press "Ctrl + S" for win or "Command +S" for Mac to save this video to your computer. Or you can drag "» Download MP4 « - 480p" link to a new tab, then the video will be playing. At that time, you press "Ctrl + S" for Win or "Command +S" for Mac to save this video to your computer. You can also select 720P, and it can be downloaded without any problem.

2. Fake Malware and popped-up "Your flash player is out of date" issues
Solution: Thist is an ad. If you are not interested in it, please just close the popped-up page and then you can download the video.

ads

Keepvid.com is a free and safe website to download videos and there are tens of thousands of users using it.

safe website


If you still have issues after checking our FAQ, please contact our service team for help: contact@keepvid.com

KeepVid Helper Userscript

For some sites you are downloading from, KeepVid requires the KeepVid Helper Userscript for the assistance in fetching download links.

You can download the latest version of the KeepVid Helper Userscript here: http://keepvid.com/extensions

KeepVid Pro - The Ultimate Video Downloader on Your Desktop

  • • Download videos from 10,000+ sites.
  • • Download videos in batch.
  • • Record videos from online streaming sites.
  • • Convert videos to 150+ audio/video formats.

Supported Sites (28)

  • youtube.com
  • dailymotion.com
  • facebook.com
  • lynda.com
  • instagram.com
  • vevo.com
  • abcnews.com
  • cbsnews.com
  • aol.com
  • vidio.com
  • 123movies.to
  • hotstar.com
  • break.com
  • cloudy.ec
  • collegehumor.com
  • crunchyroll.com
  • discovery.com
  • ebaumsworld.com
  • funnyordie.com
  • genvideos.org
  • ispot.tv
  • liveleak.com
  • maker.tv
  • mixcloud.com
  • nbcnews.com
  • soundcloud.com
  • vimeo.com
  • vine.co

100% Safe & Privacy Protected

Expand your video collection