Welcome to the KeepVid Terms of Serice (Agreement). This Agreement describes the terms and conditions that govern your use of the services offered via https://keepvid.com (our Site or Platform) or services referred to under the agreement section – Service Use. The Site and Platform is owned and operated by KeepVid Studio.

In this Agreement “we”, “us” and “our” refers to KeepVid Studio. Your access to and use of all information on this website including using our service is provided subject to the following terms and conditions.

In this Agreement where the context permits a reference to “you” this includes any user whether using KeepVid services for personal or business use, or anyone acting on your behalf or with your express or implied authority. A reference to this Agreement includes the Policies, unless stated otherwise.

Use of the Platform is subject to this Agreement as well as our Privacy Policy (Policies) and you must agree to and abide by the Policies every time you use the services provided on our Platform.

Except as specifically described in or authorised by this Agreement, the terms of this Agreement and any of our Policies cannot be amended except in writing signed by you and an authorized officer of KeepVid Studio.

Product and Service Descriptions

We strive to ensure that our products and services are described as accurately as possible on our site, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reflect or portray the full design or options relating to the product or service.

Site Access

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

The license to access and use the information on our Site or Platform does not include the right to use any data mining robots or other extraction tools. The license also does not permit you to metatag or mirror our site without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our site.

Service Use

The Platform allows videos to be recorded, edited and transcoded from one format into another (Service) via our Site.

You may be directed to the Service, or interact with the Service, via a hyperlink sent to you by another user of the Service, which may result in you sending video to a third-party destination (as determined by the initiating user) (known as “KeepVid Video Request”, also referred to as “KeepVid Link”). You may also initiate a KeepVid Video Request. Sending or receiving a KeepVid Video Request forms part of the “Services” for the purpose of this Agreement.

You may be directed to the Service, or interact with the Service, via a plugin to a third party messaging platform (such as Gmail, Slack etc), which may result in you sending video to a third-party.

The Service supports a limited number of video codecs as inputs and outputs for transcoding (conversion). While we’re working hard on implementing additional video codecs, the Service is provided as is and limited to this current offering. The quality of the result may vary and is dependent on the source video.

Anyone that uses the Service accepts that they do so at their own risk.

We do not upload video to our, or any third party website or cloud service for processing. We do however obtain statistical, non-personal and non-sensitive information and reserve the right to upload and store these on our servers. More information on your privacy is set out in our separate Privacy Policy.

It is your responsibility to ensure that your video does not infringe on the copyright of any third party. By using our service you agree that you have the right to transcode (convert) the video in your possession.

You must not use our services to convert any videos with illegal content. Illegal content is any content that violates the laws of Queensland (Australia) or the laws at the location you are using our services from. If we become aware of any usage of our services for illegal video content we will collaborate with local law enforcement agencies to ensure any necessary legal steps are taken accordingly.

We reserve the right to discontinue the service for any user that violates this Agreement.

Any usage of our provided service that is not outlined in this Agreement requires the express written consent of KeepVid Studio.


This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our Site to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may link to our Site without our consent, but you may not make the Service available on your own website unless you are a User in compliance with this Agreement. Any such linking will be entirely your responsibility and at your expense.

By linking, you must not alter any of our Site’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials.

All trademarks, brands and logos which are used on this website are either owned by us or by their respective owners. Your access to our Site or Service does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (Comments) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our Site or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.


Whilst we have taken all due care in providing the information on our Site, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We take all due care in ensuring that our Site is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our Site or any linked website.

From time to time we may host third party content on our Site such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Statutory Guarantees and Warranties to Consumers

Schedule 2 of the Competition and Consumer Act 2010 (C&C Act) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then we will again provide any services or part of them that are defective.

Limitation of Liability

If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.

We accept no liability for any loss whatsoever including consequential loss suffered by you, or any user of the Service via your website, arising from services we have supplied.

We do not accept liability for anything contained in the post of a user or in any form of communication that originates with a user and not with us.

We do not participate in any way in the transactions between our users.


By accessing our Site or Service, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our Site or Service.

Force Majeure

If a Force Majeure event causing delay continues for more than 5 days, we may terminate this Agreement by giving at least 1 day Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.


These terms and conditions are to be governed by and construed in accordance with the laws of United Kingdom and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in United Kingdom and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


We undertake to take all due care with any information which you may provide to us when accessing our Site. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

You agree that KeepVid may identify you as a recipient of our services and use your company name and logo in case studies, promotional materials and any other write-ups, unless you request otherwise.

Our compliance with privacy legislation is set out in our separate Privacy Policy.